Refund & Cancellation Policy

Last Updated: August 28, 2026

At WebWork Base Co., Ltd. (“WebWork Base,” “we,” “us,” or “our”), we deliver specialized, human-led technical audits, event taxonomy engineering, and user engagement consulting. This Refund & Cancellation Policy outlines the conditions governing deposits, milestone cancellations, rescheduling, and refund requests for our professional advisory services.

1. Structured Milestone Engagements & Deposit Policy

Because our advisory engagements require dedicated allocation of senior telemetry architects and behavioral analysts, our standard project contracts operate on a structured milestone basis:

1. Initial Project Deposit (50%): Paid prior to kickoff to reserve dedicated advisory bandwidth, initiate codebase/staging access, and begin Phase 1 Discovery.
2. Final Milestone (50%): Due upon completion and formal delivery of the final Diagnostic Report, Tracking Plan, and debriefing sessions.

2. Cancellation Prior to Project Kickoff

• More than 7 Calendar Days Prior to Kickoff: If a client requests cancellation in writing at least seven (7) calendar days before the scheduled discovery kickoff session, the initial deposit is 100% refundable, minus any non-recoverable international wire transfer processing fees (typically $35–$50 USD).
• Within 2 to 6 Calendar Days of Kickoff: Cancellations made within this window are eligible for a 75% refund of the initial deposit, with 25% retained to cover preliminary environment preparation and analyst scheduling.
• Within 48 Hours of Kickoff: Cancellations made under 48 hours before the scheduled kickoff are eligible for a 50% refund of the initial deposit.

3. Work Already Started & Milestone Proration

Once active audit work has commenced (following the kickoff meeting):

• Phase 1 (Discovery & Architecture Mapping): If an engagement is canceled during Phase 1, the initial deposit is non-refundable, and no further invoices will be issued. The client will receive all preliminary notes and data flow charts compiled up to the cancellation date.
• Phase 2 or Later (Live Telemetry Audit & Cohort Modeling): Because significant engineering and analytical hours have been expended, payments for completed milestone phases are non-refundable. The final 50% milestone fee will be prorated based strictly on the verified completion percentage of agreed deliverables.
• Completed & Delivered Deliverables: Once final deliverables (Master Event Dictionary, Comprehensive Diagnostic Report, or Custom Tracking Plan) have been delivered and presented, the full agreed project fee is non-refundable.

4. Rescheduling Discovery & Debriefing Sessions

We recognize that engineering schedules can shift. Clients may reschedule scheduled kickoff or debriefing meetings:

• Notice of 24+ Hours: Rescheduling is accommodated at no additional fee, subject to the next available analyst opening (typically within 3–5 business days).
• No-Shows or Under 24-Hour Notice: If a client fails to attend a confirmed debriefing workshop without 24 hours prior notice, WebWork Base will reschedule one (1) replacement session at no charge. Subsequent repeated no-shows may incur an administrative rescheduling fee of $250 USD per occurrence.

5. Ongoing Monthly Advisory Retainers

For ongoing retainer clients:

• Retainers may be canceled with 30 days written notice prior to the start of the next monthly billing cycle.
• Retainer fees for the current active month are non-refundable once the billing cycle has begun, as advisory hours are reserved exclusively for your team.

6. Refund Request Procedure & Processing Timeline

To request a formal cancellation or refund:

1. Submit a formal written request via email to hello@webworkbase.digital with the subject line “Refund Request — [Your Company Name] / [Agreement Reference]”.
2. Include the invoice number, date of agreement, and specific reason for cancellation.
3. Our managing partner will review your request against verified milestone records within three (3) business days.
4. Approved Refunds: Approved refunds are processed via original international bank wire transfer (SWIFT) within 7 to 14 business days following written approval.

7. Contact for Advisory Account Inquiries

For any questions regarding billing milestones, contract adjustments, or refund eligibility, please contact our accounting department:

WebWork Base Co., Ltd.
Office 8, 67 Test Road, Hat Yai 00000, Thailand
Telephone: +66 74 000 630
Email: hello@webworkbase.digital